Returns and exchanges

You can return an item within 3 days of receiving it, unused, in its original packaging and with the order number.

• Message us first so we can arrange the pickup or tell you where to drop it off.
• Once we receive and check the item, we refund it the way you paid (cash or Whish) within 7 days, or exchange it if you prefer.
• Delivery fees are not refunded unless the item arrived damaged or was not what you ordered.
• For hygiene reasons, opened cosmetics, perfumes, underwear, earrings and food cannot be returned unless they are faulty.

Wrong or damaged item? Tell us within 48 hours with a photo and we fix it at our cost. Contact: through the store's Contact page.

Nothing in this policy limits your rights under the Lebanese Consumer Protection Law (Law No. 659 of 2005).